Last Updated: February 8, 2026
Imani Interiors & Decor is committed to protecting the privacy and personal information of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us through our physical store, website, phone, email, or digital platforms.
By engaging with Imani Interiors & Decor, placing an order, making an inquiry, or using our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect personal and non-personal information necessary to provide our products and services. This may include your full name, phone number, email address, billing address, delivery address, order details, payment records, and communication history when you contact us through phone calls, WhatsApp, email, website forms, or social media platforms.
For website visitors, we may also collect limited technical information such as browser type, device information, IP address, and general usage data for analytical and performance purposes.
2. How We Collect Information
Information is collected when you place an order, request a quotation, contact us for inquiries or support, visit our website, interact with our digital platforms, or request delivery or installation services.
3. How We Use Your Information
The information we collect is used strictly for legitimate business purposes. These include processing and fulfilling orders, arranging deliveries and services, issuing invoices and receipts, communicating order updates, responding to customer inquiries, providing customer support, improving our products and services, and complying with legal, accounting, and regulatory requirements.
We may also use your contact details to share product updates or promotional information where permitted by law. You may opt out of such communications at any time.
4. Sharing of Information
Imani Interiors & Decor does not sell, rent, or trade personal information to third parties. Information may only be shared with trusted service providers such as courier companies, installation teams, or payment processors, strictly for the purpose of order fulfillment and service delivery.
Personal information may also be disclosed where required by law, regulation, or legal process.
5. Data Protection and Security
We take reasonable administrative, technical, and physical measures to safeguard personal information against unauthorized access, loss, misuse, or disclosure. Access to customer data is limited to authorized personnel only.
While we strive to protect your information, no method of transmission or storage is completely secure. We therefore cannot guarantee absolute security but continuously review and improve our data protection practices.
6. Data Retention
Customer information is retained only for as long as necessary to fulfill business, operational, legal, and regulatory obligations. Once information is no longer required, it is securely deleted or anonymized.
7. Customer Rights
You have the right to request access to your personal information, request correction of inaccurate data, request deletion where legally applicable, and opt out of marketing communications at any time.
Requests relating to personal data can be made through our official contact details.
8. Cookies and Website Analytics
Our website may use cookies or basic analytics tools to improve functionality, analyze traffic, and enhance user experience. Cookies do not collect sensitive personal information unless you voluntarily provide it. You may manage or disable cookies through your browser settings, though this may affect certain website features.
9. Third-Party Links
Our website or communication platforms may contain links to third-party websites. Imani Interiors & Decor is not responsible for the privacy practices or content of external sites, and users are encouraged to review the privacy policies of those platforms independently.
10. Policy Updates
Imani Interiors & Decor reserves the right to update or modify this Privacy Policy at any time. Any changes will take effect upon posting or communication. Continued use of our services constitutes acceptance of the updated policy.
11. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Imani Interiors & Decor
Location: Benjoe House, Tsavo Road, Nairobi CBD
Phone: +254 713 684951
Email: sales@imaniinterior.co.ke